Last updated: January 15, 2025
Agreement: By using Cojote Tahul's services, you agree to these Terms of Service. Please read them carefully before engaging our packaging services.
Cojote Tahul provides specialized packaging solutions for swallow's nest soup and seafood products. Our services include custom packaging design, manufacturing, branding, and consultation services for businesses in Malaysia and Southeast Asia.
All orders begin with a consultation phase where we assess your requirements. A formal quote will be provided including specifications, timeline, and pricing. Orders are confirmed upon receipt of signed agreement and initial payment.
Pricing is based on specifications, quantities, and complexity of requirements. Standard payment terms are 50% deposit upon order confirmation and 50% upon completion. Payment is due within 30 days of invoice date.
All packaging products meet Malaysian food safety standards and international quality requirements. We guarantee materials are food-safe and suitable for intended use. Quality issues must be reported within 7 days of delivery.
Design work includes up to 3 revision rounds. Additional revisions may incur extra charges. Final designs become property of the client upon full payment, while Cojote Tahul retains rights to production methods and techniques.
Delivery timelines are estimates and may vary based on complexity and external factors. Risk of loss transfers to client upon delivery. We provide tracking information for all shipments within Malaysia.
Clients retain ownership of their trademarks, logos, and brand elements provided to us. Cojote Tahul retains rights to our proprietary packaging technologies, processes, and general design methodologies.
Our liability is limited to the value of the specific order in question. We are not liable for indirect, consequential, or special damages. This limitation applies to all claims whether based on contract, tort, or other legal theory.
We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, government actions, supply chain disruptions, or other unforeseeable events.
Orders may be cancelled within 24 hours of confirmation without penalty. After production begins, cancellation fees apply. Custom-designed products are non-returnable unless defective.
We maintain strict confidentiality regarding client recipes, formulations, and business information. Non-disclosure agreements are available upon request for sensitive projects.
These terms are governed by Malaysian law. Any disputes will be resolved through arbitration in Johor Bahru, Malaysia, or Malaysian courts as appropriate.
We reserve the right to modify these terms with 30 days notice to existing clients. Continued use of our services constitutes acceptance of updated terms.
For questions about these Terms of Service:
Email: contact@ambrosmmjs.org
Phone: +60 3 1185 34570
Address: Jalan Tebrau 47, Taman Johor Jaya, 81100 Johor Bahru, Johor, Malaysia